// CLIENT CONCIERGE

Get in Touch

Whether you have inquiries regarding your Founding Customer pre-order, bespoke sizing consultations, or press collaborations, our studio team is here to assist.

Founding Presale Support

Orders placed during our initial capsule presale are scheduled for guaranteed dispatch in April 2027. Our studio sends milestone updates via private email dispatches.

Direct Inquiries concierge@projectmalete.com

Press & Editorial press@projectmalete.com

Co-Creator Feedback design@projectmalete.com

Direct Message @projectmalete

Studio Hours

Monday – Friday: 9:00 AM – 6:00 PM PST
Saturday – Sunday: 10:00 AM – 3:00 PM PST
Expected response time within 24 hours.

Send a Message

Please provide your details below and a concierge specialist will respond promptly.

// DIRECT ANSWERS

Frequently Asked Questions

When will my Founding Customer order arrive? +

Our presale window is open for two months to organize ethical fabric milling and precision tooling. Your founding suite is scheduled for guaranteed delivery in April 2027. Regular updates are sent directly to your registered member email.

What is your return and exchange policy? +

Because presale production is financed and tailored specifically to our initial 100 supporters, founding pre-orders are non-refundable. However, we provide complimentary size exchanges and full store credit if your fit needs adjustments upon arrival.

How do I submit design or color suggestions? +

Founding VIP members receive an exclusive feedback link via email. You can also select "Co-Creator Design / Color Suggestion" in the contact form above. If your concept enters production, you will be officially credited by name in our collection notes.

How do I choose the correct top and bottom sizes? +

You can mix and match different sizes for your top and bottom directly on our Collection page, or calculate your precise proportions with our interactive Size Calculator.